Terms of Service

Sanotape shop

Prices and shipping costs
The prices include the statutory VAT plus freight.

1. Scope
These general terms and conditions always apply to all mutual claims arising from and in connection with the conclusion of a contract between the customer and Sanotape. Regulations that deviate from our terms and conditions, in particular those in the customer’s terms and conditions of purchase or terms and conditions, only apply if we have confirmed them in writing.


2. Operator of the online shop sanotape

Steffen Barth eK
Eilper Str. 62

58091 Hagen
Telephone: 02331 – 7875757

Contact person: Steffen Barth
E-Mail info@sanotape.de


3. Conclusion of a contract
Our offers are non- binding. We reserve the right to make technical changes as well as changes in shape and color within reason.
The contract is concluded when the customer order is accepted by Sanotape, whereby the customer waives the receipt of a declaration of acceptance (BGB § 151 sentence 1). The customer is informed of the conclusion of the contract by Sanotape by sending an order confirmation or by executing the delivery of the goods ordered. If the customer order is made electronically, Sanotape will immediately confirm receipt of the order, provided that the customer has left his email address, by email. The confirmation of receipt can be combined with the declaration of acceptance.
The conclusion of the contract is subject to the correct and timely delivery by our suppliers. This only applies in the event that we are not responsible for the non-delivery, in particular when concluding a congruent hedging transaction with our supplier. The customer will be informed immediately about the unavailability of the goods.
The consideration will be refunded immediately. If the customer orders the goods electronically, the text of the contract will be saved by us and sent to the customer on request along with the present General Terms and Conditions.


4. Delivery, transport and transfer of risk
for commercial customers, the risk of accidental loss or accidental damage to the goods is transferred to the customer when the goods are handed over or, in the case of sale by mail order, with the delivery of the goods to the contracted transport company. Unless otherwise agreed, the transport company is transferred from Sanotape selected with exclusion of liability for the choice of the cheapest or fastest shipping method. The transport costs will be billed to the customer.
In commercial business, Sanotape is entitled to make partial deliveries, otherwise only if it is reasonable for the customer. Delivery times are non-binding.


5. Payment
Unless otherwise agreed, the invoices from Sanotape are due immediately in advance without any deductions.

In the Sanotape online shop, the customer can choose between different payment methods. Whether Sanotape meets the customer’s request with regard to the payment method depends on a credit check.

If the customer wishes to pay by direct debit, he may have to bear the costs that arise as a result of a reversal of a payment transaction due to insufficient funds in the account or due to incorrectly transmitted bank details by the customer. In the event of incorrect account details or chargebacks, you will be charged the bank’s chargeback fees (at least € 10).

The customer is only entitled to offset or retention if his own claims have been legally established by a court or have been recognized in writing by Sanotape. Retention is only permitted if the claims result from the same contractual relationship.

If the customer is in default of payment, Sanotape is entitled to refuse all deliveries to the customer, also from other contractual relationships. We are not liable for any damage resulting from this non-delivery.

If the customer’s financial circumstances deteriorate in such a way that doubts about his solvency are justified, Sanotape is entitled to withdraw from the contract or to withhold its deliveries and services and to set the customer a reasonable deadline for making an advance payment or providing securities. After this period, Sanotape is entitled to withdraw from the contract.


6. Retention of title
Retention of title Sanotape retains title to delivered goods until the purchase price has been paid in full and until all, including future (balance) claims have been met (goods subject to retention of title).

If a third party accesses the reserved goods, the customer must point out Sanotape’s ownership of the reserved goods; he is also obliged to inform Sanotape immediately in writing of the access.
The written notification obligation also applies in the event of damage or loss of the goods subject to retention of title. In the event of a seizure, the seizure order or the seizure protocol must be submitted to Sanotape immediately.

The reserved goods owned by Sanotape must be insured against theft and burglary, fire and water for the duration of the reservation of title. The customer is entitled to dispose of the reserved goods in the ordinary course of business as long as he meets his obligations from the business relationship in due time. Claims that arise for the customer from the resale or any other legal reason (eg insurance claims) with regard to the reserved goods are now assigned to Sanotape by the customer in the amount of the invoice value of the reserved goods. This regulation also applies to the balance claims from an agreed current account. Sanotape grants the customer the right to collect the named claims assigned to Sanotape for the account of Sanotape in his own name.Sanotape is entitled

  • The customer is in default of payment
  • The individual foreclosure is carried out against the customer
  • there has been a significant deterioration in the customer’s assets
  • an application is made to open a settlement or
  • Bankruptcy proceedings over the client’s assets.

If the reserved goods are inseparably connected or mixed with other objects, Sanotape becomes co-owner of the newly created object in the ratio of the value of the object of purchase to the other connected or mixed objects at the time of connection. If the customer is in default of payment or financial collapse, Sanotape has the right to pick up the reserved goods from the customer after the declaration of withdrawal, to enter the rooms or other locations where the reserved goods are stored, and then to post the goods for Sanotape to store at its own discretion.


7. Guarantee
Sanotape guarantees that products are free of material defects in the sense of the definition of BGB § 434 or have an agreed quality at the time of handover.

The duration of the warranty for contracts with companies is 1 year. The warranty period begins when the goods are handed over to the customer. In addition, the customer may have claims from the manufacturer’s guarantee statements that are enclosed with the products. After the warranty period has expired, the customer must assert the claims from the manufacturer’s warranty statements against them.

Entrepreneurs must notify us of obvious defects in writing within a period of two weeks from receipt of the goods, otherwise the assertion of warranty claims is excluded. Deadline is sufficient for the timely dispatch.
The entrepreneur bears the full burden of proof for all claim requirements, in particular for the defect, for the time at which the defect was discovered and for the timeliness of the notification of defects. In commercial transactions, Section 377 of the German Commercial Code (HGB) also applies.

Sanotape does not accept any liability for damage and defects resulting from improper use, operation and storage, negligent or incorrect handling or from overuse. Any warranty expires if the customer carries out repairs and interventions himself or has them carried out by persons not authorized by us, provided the malfunction is related.


8. Liability
We are not liable to entrepreneurs for slightly negligent breaches of insignificant contractual obligations. This also applies to slightly negligent breaches of duty by our legal representatives or vicarious agents.

The above of liability do not affect customer claims, limitations arising from product liability. Furthermore, the limitations of liability do not apply in the case of physical injury or damage to health attributable to us or in the event of the customer’s life being lost.


9. Customer service, complaints, complaints
With regard to customer service, complaints and complaints, we are available Monday to Friday on working days:


10. Subject to changes and errors
. All prices include VAT! While stocks last! Changes and errors excepted. Similar pictures.


11.Choice of law
Choice of law The law of the Federal Republic of Germany applies to the legal relationship between Sanotape and the customer.
The application of UN sales law is excluded.


12. Place of fulfillment and place of jurisdiction
If the customer is a merchant, legal entity under public law or special fund under public law, the place of fulfillment and exclusive place of jurisdiction is Hagen.


13. Complaints procedure

Information on online dispute resolution:

In accordance with EU Regulation No. 524/2013, the EU Commission has provided an interactive website (OS platform) that is used to settle out-of-court disputes arising from online legal transactions. The OS platform of the EU Commission can be found under this link: http://ec.europa.eu/consumers/odr